Four hundred and eleven repairs last year. Sorted by cause rather than by product, the list is short and boring, which is the point.
What fails
- USB-C sockets: 38%. Almost always a cable pulled sideways.
- Cells: 27%. Age, not fault.
- Switches and buttons: 19%.
- Screens: 9%. Impact.
- Everything else: 7%.
What it changed
The socket number is why every port we fit now sits on a daughterboard. It was 38% of repairs and it is a £6 part; on a soldered main board it is a £90 repair and usually a write-off.
